Netpawa | Questions FAQ —
All Answers Here

You must be 18 years and above to register and use the Netpawa platform. This is an absolute requirement with no exceptions. Age verification will be carried out during the KYC process when you make your first withdrawal. Accounts found to have been registered by underage individuals will be immediately closed and any remaining balance may be forfeited.

No. Each user is only allowed to have one account only. Creating multiple accounts is a direct violation of Netpawa's Terms and Conditions. If our system detects multiple accounts belonging to the same individual, all related accounts will be closed and any bonuses or wins obtained may be forfeited.

Log in to your account, then go to the Account Settings or Profile. There you can update your display name, email, phone number and password. For changes to sensitive information such as full name and date of birth related to KYC, you will need to contact our support team for additional verification.

netpawa accepts a variety of popular payment methods in Malaysia, including:

• DuitNow (direct transfer to account)
• FPX (online banking for all major Malaysian banks)
• Maybank2u and Maybank MAE
• CIMB Clicks
• Touch 'n Go eWallet
• GrabPay
• Visa and Mastercard credit/debit cards

All deposits are processed through secure channels and credited to your account within minutes.

The minimum deposit at Netpawa is RM 30, making this platform accessible to players of all levels. The maximum deposit limit depends on your chosen payment method and account verification level. VIP members enjoy higher deposit limits compared to regular members.

Most deposits via DuitNow, FPX and e-wallets are credited within 1–5 minutes after a successful transaction. In rare cases, it may take up to 30 minutes depending on bank network conditions. If your deposit has not been credited after 30 minutes, please contact our support team with your proof of transaction.

Don't panic. This sometimes happens due to a temporary technical issue. Take a screenshot of the transaction proof from your banking app showing the deduction details, and contact our support team via live chat. We will review the transaction record and credit your account within 24 business hours. Do not attempt to make another deposit before receiving confirmation from our team.

Standard withdrawals are processed within 15 minutes to 3 hours business hours after the application is submitted and verified. VIP members enjoy faster withdrawal processing — typically within 15–30 minutes. Withdrawals submitted on weekends or public holidays may take slightly longer due to bank operating hours.

For your first withdrawal, we require identity verification (KYC) to ensure the security of your funds. The required documents are:

• Copy of identity card (MyKad) — front and back
• A selfie holding your MyKad
• Proof of bank account (bank statement or screenshot of account details)

The KYC verification process is usually completed within 24 business hours. Once verified, future withdrawals will not require additional documents.

The minimum withdrawal at netpawa is RM 50. The maximum withdrawal limit depends on your VIP level — regular members have a set daily limit, while Platinum and Diamond VIP members enjoy significantly higher limits. For specific withdrawal limit information by VIP level, visit the VIP .

The welcome bonus is automatically credited to your account as soon as you make your first qualifying deposit. You do not need to enter any promo code — our system automatically identifies your first deposit. Check the Promotions for full details on applicable bonus percentages and wagering requirements.

Wagering requirements refer to the minimum amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if the wagering requirement is 20x and you receive a RM 50 bonus, you need to place bets totalling RM 1,000 (RM 50 × 20) before the bonus becomes eligible for withdrawal. The full wagering requirements for each promotion are clearly stated on the Promotions .

Bonus validity periods vary depending on the promotion type. Generally, welcome bonuses have a validity period of 30 days from the credited date — meaning you must meet the wagering requirements within that period. Bonuses that expire without fulfilling the requirements will be automatically forfeited. Check your notification email or the Promotions section in your account for each bonus's expiry date.

netpawa offers over 3,000 games across multiple categories:

• Live Casino — Baccarat, Roulette, Blackjack with real dealers
• Fish Shooting — multiple tables with varying multipliers
• Betting — local and international sports markets
• Sports — live competitions with competitive odds
• Bingo — casual games with exciting prizes
• Slots — over 1,000 titles from the world's leading providers

The Netpawa app is available for Android and iOS. For Android, download the APK file directly from our official website. For iOS, search for Netpawa in the App Store. Alternatively, you can use the progressive web version (PWA) that works just like a regular app — simply open our website in your phone browser and select "Add to Home Screen" for quick access.

Yes, all game sessions are automatically saved by our servers. If your internet connection drops during a game, simply log in again and navigate to the relevant game — your session will resume from where you left off. For live table games, if a disconnection occurs during an active bet, the game outcome will be fairly recorded and credited or deducted according to the actual result.

Absolutely. netpawa uses 256-bit SSL encryption to protect all communications between your device and our servers — the same technology used by leading banking institutions. Your personal data is stored on protected servers and will not be shared with third parties without your consent, except where required by law. Read Privacy Policy for full details.

Log in to your account and go to Account Settings → Security → Two-Factor Authentication. Activate this option and select a verification method — an OTP code will be sent to your registered phone number each time a new login attempt is made. We strongly recommend all users enable 2FA for maximum account protection.

Take the following steps immediately:

• Change your account password instantly
• Enable two-factor authentication (2FA) if you have not done so
• Check your account activity history and transaction history
• Contact our support team via live chat to report the incident

Our security team will review your account activity logs and take appropriate action, including temporary account suspension if necessary, to protect your funds.