Privacy Policy netpawa — Your Data, Our Responsibilities

Netpawa ("Platform", "We", "Company") is fully committed to protecting the privacy and data security of all users on our platform. This Privacy Policy applies to all services, websites, mobile applications, and digital products provided by netpawa.

By registering an account or using any netpawa service, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

To provide quality, secure services that comply with legal requirements, netpawa collects several categories of information from users. We only collect data that is strictly necessary for the stated purposes.

Information you provide directly:

• Full name, date of birth, and gender during account registration.
• Email address and phone number for verification and communication.
• Residential address information for identity verification (KYC) purposes.
• A copy of your identity document such as MyKad or passport for the KYC process.
• Bank account or digital wallet details for processing financial transactions.

Information collected automatically:

• IP address, browser type, and device operating system.
• History of gaming activity, wagering, and transactions on the platform.
• Session information such as login time, usage duration, and pages visited.
• Geolocation data (at country or region level) for compliance purposes.
• Cookie data and similar tracking technologies.

Every piece of information collected by netpawa is used for a clear and legitimate purpose. We do not use your data for purposes not stated in this policy without obtaining your consent beforehand.

Additionally, your data is used to personalise your experience on netpawa — such as displaying relevant promotions, recommending games based on your history, and adapting the platform interface to your preferences.

Netpawa puts your privacy first. We do not sell, rent, or trade your personal data to any third party for marketing purposes. However, under certain limited circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Transaction data is shared with approved payment gateway providers to securely process deposits and withdrawals.
• Identity Verification Service Providers: KYC information may be shared with third-party identity verification service providers that have been audited and comply with established security standards.
• Statutory Authorities: netpawa will disclose required data if mandated by court order, requests from legal authorities, or valid legal compliance obligations.
• Technology Partners: Technical service providers such as cloud computing and analytics services that operate under strict confidentiality agreements with netpawa.

Netpawa continuously invests in cybersecurity infrastructure to ensure your personal data is protected from unauthorized access, loss, alteration, or improper disclosure.

The technical measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and netpawa's servers.
• Data encryption at rest — all sensitive data stored in our database is protected with robust encryption algorithms.
• Two-Factor Authentication (2FA) available and encouraged for all user accounts.
• Intrusion Detection System (IDS) that monitors and alerts on suspicious activity in real time.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Role-based access control (RBAC) that ensures only authorized personnel can access user data.

The netpawa platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and analyze usage patterns. Cookies are small data files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as session management and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for continuous improvement.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details.
• Analytics Cookies: Used to analyse traffic and usage patterns in aggregate and anonymised form.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the netpawa platform.

Netpawa retains your personal data only for as long as necessary to fulfill the purpose of collection or to meet applicable legal requirements. When data is no longer needed, it will be securely deleted or disposed of.

Generally, after you close your netpawa account:

• Game and transaction data will be retained for a minimum of 5 years for legal compliance and audit purposes.
• KYC records and identity verification documents are retained for 5–7 years in accordance with applicable legal requirements.
• Technical log and session data will be deleted within 90 days of account closure.
• Contact information and account preferences will be deleted within 30 days of receiving the request.

The netpawa platform is exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If netpawa discovers that personal data of a minor has been collected unintentionally, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child may have registered an account on netpawa are encouraged to contact our support team immediately.

Netpawa reserves the right to modify, amend, or update this Privacy Policy at any time. Changes will take effect once published on this page. For material changes, we will notify users via their registered email or an in-platform notice at least 14 days before the changes take effect.

It is your responsibility to review this page periodically. Continued use of the netpawa platform after any changes to the Privacy Policy take effect will be deemed acceptance of the updated terms.